HannaDVC Flexible Cancellation Policy
Flexible Cancellation Policy
Overview
HannaDVC understands that plans can change. While Disney Vacation Club point rentals are traditionally non-refundable, HannaDVC offers a Flexible Travel Credit policy on eligible reservations to provide guests with added peace of mind when planning their Disney vacation.
Guests who cancel within the applicable window may receive a HannaDVC Travel Credit, which can be applied toward a future HannaDVC reservation.
Eligibility
This policy applies only to Disney Vacation Club reservations that are:
- Secured through HannaDVC
- Successfully confirmed
- Paid in full
Reservations that are not eligible under the terms of the Rental Agreement remain subject to HannaDVC’s standard All Sales Final policy.
How to Request a Cancellation
To request a cancellation:
- Contact HannaDVC by email or through your assigned Vacation Coordinator.
- Cancellation requests must be received and acknowledged by HannaDVC to be considered valid.
- Reservations must be unlinked from Disney platforms (including My Disney Experience, My Disneyland, or My Aulani) before cancellation can be completed.
HannaDVC will confirm receipt of your cancellation request within 24 hours, excluding statutory holidays.
Guests should not assume a cancellation has been accepted until written confirmation is provided by HannaDVC.
Travel Credit Schedule
Due to the complexity of Disney Vacation Club point usage, the value of any HannaDVC Travel Credit is determined by the timing of the cancellation relative to the scheduled check-in date:
| Cancellation Approved | HannaDVC Travel Credit |
|---|---|
| More than 120 days before check-in | 100% of total reservation price (minus $99 request deposit) |
| 120-61 days before check-in | 75% of total reservation price |
| 60-31 days before check-in | 50% of total reservation price |
| 30-15 days before check-in | 25% of total reservation price |
| Fewer than 15 days before check-in | 0% - All sales final |
Important notes:
- The $99 refundable request deposit becomes non-refundable once a reservation is confirmed.
- Travel Credits apply only to amounts paid beyond the request deposit.
- Cancellations made within 14 days of check-in are not eligible for Travel Credits.
What This Policy Covers
HannaDVC Travel Credits apply to accommodations only, as outlined in the HannaDVC Rental Agreement.
The following are not covered:
- Park tickets
- Flights or transportation
- Dining plans
- Special events, tours, or add-ons
HannaDVC strongly recommends that guests purchase third-party travel insurance to protect non-accommodation travel expenses.
Reservation Changes
Any modification to a confirmed reservation, including but not limited to:
- Lead guest name changes
- Travel date changes
- Resort, room type, or view changes
is considered a cancellation of the original reservation and is subject to this policy. Any new reservation is treated independently and is not linked to prior agreements or credits.
Issuance of Travel Credits
Eligible HannaDVC Travel Credits are issued within 14 business days after cancellation is confirmed.
Credits are issued in the guest’s name and associated with their HannaDVC account.
Travel Credit Usage
- Are valid for 36 months from the date of issue
- Have no cash value
- May be applied only toward new HannaDVC accommodation reservations
- May be combined with other HannaDVC Travel Credits or cash payments
- May be used across multiple reservations
If multiple Travel Credits are applied to a reservation that is later canceled, any non-refundable amounts will be deducted from the earliest-expiring credit.
If a Travel Credit is used to secure reservations that are canceled twice, any remaining balance of that Travel Credit becomes null and void.
Reservations Not Covered
Reservations that do not qualify under this policy remain subject to HannaDVC’s All Sales Final terms. No refunds, credits, or modifications are permitted outside the scope of this policy.
Guests with exceptional circumstances may contact HannaDVC for guidance; however, eligibility is not guaranteed.
Questions or Assistance
Our Vacation Coordinators are happy to help:
- Daily, 9:00am-5:30pm ET
- Via email, live chat, or the contact form on our website
Disclaimer
HannaDVC reserves the right to interpret, apply, or update this policy in accordance with its Rental Agreements and operational requirements. This policy applies only to eligible reservations as outlined above.